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Accessing legal help has traditionally meant navigating a slow, expensive, and often confusing process — one where simply figuring out who to call or what path to take can take weeks. ResoX was built to change that.
At the centre of the platform is AIDA, an AI Dispute Advisor powered by GPT-4 that guides users through their legal situation in plain, conversational language. AIDA assesses the key factors of each dispute — desired outcome, willingness to negotiate, confidentiality requirements, and time and budget constraints — and recommends the most appropriate resolution pathway: negotiation, mediation, arbitration, or litigation.
Based on the conversation, AIDA then automatically matches the user with the right Dispute Resolution Professional from a pre-vetted network of specialists, filtered by jurisdiction and preferred language, across commercial contracts, employment, family law, real estate, healthcare, and intellectual property.
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The system needed to help users understand their situation and options without crossing into legal advice territory. The guidance had to be structured, neutral, and genuinely useful — without overstepping.
Connecting users with the right professional is not simply a matter of filtering by category. Specialisms, jurisdictions, languages, and availability all matter. A poor match wastes everyone's time and erodes trust.
Once AIDA made a recommendation, the transition from conversation to professional engagement needed to be smooth — with all relevant case information carried forward automatically, so nothing needed to be repeated.
The platform needed to handle concurrent users across different legal contexts, specialisms, and languages, without any degradation in the quality or responsiveness of the guidance experience. —
We built the ResoX platform with a conversational AI intake flow at its core, powered by Google Dialogflow CX and GPT-4 working together. AIDA conducts a structured, empathetic assessment of each user's dispute — gathering the details needed to make an accurate recommendation in a tone that is calm, clear, and easy to follow.
A smart-matching engine maps the completed dispute profile to qualified Dispute Resolution Professionals across the full range of specialisms, filtered by jurisdiction and preferred language to ensure every match is genuinely relevant to that user's situation.
When AIDA concludes its assessment, the system automatically creates a structured case ticket and routes it to the matched professional — with all conversation context preserved for a seamless handoff. A serverless backend built on AWS Lambda and Node.js handles session management and ticket tracking, with MongoDB providing the data layer for full case continuity.
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AIDA guides users through their legal situation in natural language, assessing desired outcomes, negotiation preferences, confidentiality needs, and budget to recommend the right resolution pathway.
A matching engine connects users with pre-vetted Dispute Resolution Professionals across commercial contracts, employment, family law, real estate, healthcare, and intellectual property — filtered by jurisdiction and preferred language.
Once the assessment is complete, the system automatically creates a structured case ticket and routes it to the matched professional, carrying all relevant conversation context for a seamless handoff.
AIDA recommends the most appropriate resolution pathway for each dispute — negotiation, mediation, arbitration, or litigation — with clear reasoning behind each recommendation.
AWS Lambda and Node.js power the backend, providing a reliable and scalable foundation for concurrent users across different legal contexts, specialisms, and languages. —
ResoX reduces the time and cost for people to access appropriate legal help, turning what is typically a lengthy and opaque process into a guided, 10-minute digital experience. The platform opens access to professional dispute resolution for a much broader market — including people who previously could not navigate the system, or simply could not afford to try.
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*End of Case Study — ResoX AIDA*
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