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AIDA needed to guide users meaningfully through their situation without giving legal advice. Every question and recommendation had to be structured, neutral, and genuinely useful, without overstepping into territory that requires a licence.
Once AIDA completed its assessment, everything the user shared needed to carry forward to the professional automatically, so the user never had to start over and the professional arrived informed.
Finding the right professional is not just about category. Specialism, jurisdiction, preferred language, and availability all shape whether a match is useful or not. A mismatch at this stage damages trust immediately.
The platform needed to handle many users simultaneously across different legal contexts and languages, without slowing down or degrading the quality of the guidance experience.
Zimozi Solutions was chosen to develop AIDA, an innovative AI-powered Dispute Advisor designed to streamline the dispute resolution process. AIDA, developed by Resox, integrates the sophisticated capabilities of ChatGPT 4.0, providing an all-encompassing support system that enhances efficiency and accuracy in identifying the best dispute resolution professionals for users’ legal needs.
We built AIDA’s conversational layer using Google Dialogflow CX and GPT-4 working closely together.
Dialogflow CX manages the structure of the conversation, ensuring AIDA always knows where it is in the assessment and what it still needs to understand.
GPT-4 handles the language, making every response feel natural, empathetic, and clear, even when the topics are sensitive or complicated.
When the assessment is complete, a smart-matching engine takes the profile AIDA has built and searches the professional network for the right fit, filtering across specialism, jurisdiction, and preferred language. A structured case ticket is created automatically and routed to the matched professional with the full conversation context attached, so the handoff is clean and the professional arrives prepared.
The entire backend runs serverless on AWS Lambda, with MongoDB handling session state and case continuity across every interaction.
AIDA holds a structured, empathetic conversation with each user, building a clear picture of their dispute before making any recommendation.
Based on the assessment, AIDA recommends the most appropriate pathway, whether negotiation, mediation, arbitration, or litigation, with clear reasoning the user can understand.
A matching engine connects users with the right pre-vetted professional across commercial contracts, employment, family law, real estate, healthcare, and intellectual property, filtered by jurisdiction and language.
When the assessment closes, a structured case ticket is created and routed to the matched professional automatically, carrying the full conversation context for a seamless handoff.
AWS Lambda and Node.js power the backend, giving the platform the capacity to handle real-world demand across different legal contexts and languages without performance loss.
Explore how the innovative AI solution (AIDA: Your AI-Powered Ally in Legal Dispute Resolution)
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