Automation and Artificial Intelligence
Across industries, organizations rely on routine, repetitive processes to achieve their business goals. Today, many organizations understand that releasing employees from the manual execution of these repetitive processes and employing software robots to handle them, can lead to significant benefits: reduced handle time and costs, improved SLAs and happier customers and employees. They are also experiencing the compelling results and rapid ROI that process automation is bringing to their organizations.
Continuous Improvement for Process Optimization
Optimizing your business processes is a continuous practice. There’re always more processes to optimize and improve. By identifying current process inefficiencies and handing them over to RPA, you can elevate your business to reach new efficiency levels and introduce an unsurpassed standard of service.
Automate repetitive, time-intensive manual processes
Just such robots are designed for the automation of routine processes in the front office, back office and your shared services organizations. Installed on virtual servers, these robots handle end-to-end processes, in an unattended way without any human involvement, essentially performing any task which the human user would otherwise do manually. A robot can carry out any type of task which is assigned to it, performing it quickly and accurately every time.
Desktop robots (aka attended robots) automate repetitive desktop tasks and provide employees with quick links to data and real-time next best action guidance in context to help them work more efficiently and accurately. Employees can focus on more engaging tasks and on providing a great customer experience, rather than on processes and systems.
Effortless voice authentication
Combining a full set of technologies and real-time capabilities, NICE Real-Time Authentication uses Voice Biometrics to automatically verify the caller’s claimed identity. It does this during the first few seconds of a call through natural conversation with an agent or even before the agent picks up the phone, using the Interactive Voice Response (IVR). To complete the process, NICE Real-Time Authentication triggers agent guidance or fraud protection actions when needed.
Face Recognition App
AI based mobile application that identified the captured & Scanned image on the user’s mobile phone and then matches it with biometric indicators in the client’s database. The process is to convert jpeg images into biometric facial information and then perform a one to many searches for all the scanned images. And upon successful identification, the app shows relevant information such as a name of the person, Age, his/her Mood & many more. In case of any preferred information is required, it is possible through AI-based Mobile Application.
Your Own Chatbot
An additional Marketing tool to expand and keep your customer satisfied, a chatbot app to provide it as a premium add-on along with their marketing automation software.
Give your bot some super powers. Go beyond a great conversationalist to a bot that can recognize a user in photos, moderate content, make smart recommendations, translate language and more